Employment – SWKLS

Posting Date: 02/26/2025

Southwest Kansas Library System

Title: Technology Specialist
Reports to: Technology Manager
FLSA: Non-exempt position
Status: Full Time (40 hrs/wk)

COMPANY VALUES:

Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers, and peers throughout the state.
Work effectively as a team contributor.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

POSITION SUMMARY:

The Technology Specialist maintains and deploys network components, servers, and desktops at member library locations. In addition, this position troubleshoots problems, provides remote, phone and onsite support to member libraries, and assists in training library staff. Daytime travel to member libraries is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintains networking environments and system configurations; performs system installations; and defining and documenting system standards.
Maximizes network, server, and desktop performance by monitoring, diagnosing, and resolving problems and by scheduling upgrades.
Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Plans, coordinates, and implements network security measures in order to protect data, software, and hardware.
Operates master consoles in order to monitor the performance of computer systems and networks.
Configures and tests computer hardware, networking software, and operating system software.
Configure, monitor, and maintain virus protection, filtering software, and system backups.
Provides technical assistance to member libraries by telephone, remote access/deployment, and onsite visits, including software and hardware installation and upgrades, troubleshooting, security upgrades, and other areas as needed.
Assist with advanced web page development, servers and systems, and applications platforms.
Assist with technology assessments for member libraries.
Maintain knowledge of hardware and software trends and emerging technologies by engaging in continuing education and professional development activities.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time.

PERFERRED QUALIFICATIONS:

Associate’s or bachelor’s degree in a related field; computer repair; working knowledge of LAN and WAN; specialized education such as Microsoft certification; WWW development, and computer applications, and experience with automated library systems. Familiarity with Mikrotik RouterOS; CISCO IOS, Ubiquiti UniFi, Linux, FreeNAS ZFS systems, AWS/Cloud Technology and Windows Server Hyper V is highly desirable.

SKILLS AND COMPENTENCIES:

Strategic Thinking
Recognize future trends and appropriately revise or create services and programs
Customer Focus
Work with a positive, service- oriented attitude, focused on current and future internal and external customer needs
Problem Solving
Recognize patterns, consider risks, and use sound judgement to identify, solve, and prevent problems
Decision Making
Gather, utilize, and interpret relative information to make informed decisions
Communication
Convey and receive information effectively in writing and when speaking, keeping staff, customers, and stakeholders apprised of technology services and programs
Dependability
Take appropriate action to meet goals, schedules, and demands while accepting responsibility for actions, results, and risks

SUPERVISORY RESPONSIBILITY:

None

ESSENTIAL PHYSICAL FUNCTIONS:

The physical demands to perform this job are the ability to talk and hear, use hands to finger, handle, feel or operate objects or controls, sit, stoop, kneel, crouch, and lift and/or move up to 50 pounds. Hand-eye coordination is necessary to operate computers and office equipment. Specific vision abilities required by this job include close vision, distance vision, and the ability to focus.

DECISION MAKING:

Budget decisions must be made in communication with, and subject to approval of, the Technology Manager and the System Director.

EXPECTED HOURS OF WORK:

Regular hours are M-F, 8:00am-5:00pm; Comp time may be applied if travel disrupts regular hours.

SPECIAL POSITION REQUIREMENTS

Ability to operate a vehicle, and hold a valid personal driver’s license. Use of personal vehicle and frequent travel, including some overnight travel, is required.

QUALIFICATIONS:

High school diploma or equivalent and a minimum of two (2) years experience in computer science, data communications, information systems or related course work and two (2) years full-time, hands-on administrative experience in a LAN/WAN environment is required, or an equivalent combination of education and experience. Previous experience with PC hardware and software applications is required.

SELECTION GUIDELINES:

Written application, oral interview, reference check, and job-related tests as required by the System Director.

EMPLOYEE CERTIFICATION:

I hereby understand and acknowledge that any employment relationship with the Southwest Kansas Library System is an “at will” employer, which means that the employee may resign at any time and that the Southwest Kansas Library System may discharge the employee at any time, with or without cause.

The above job description is not an employment agreement between the employee and employer. Changes will be made by the employer as the needs and requirements of the job change.

I have read this job description and am qualified for the position it describes. I hereby certify my ability to perform all essential functions of the position as stated in this position description.

Name___________________________________________________________________________________________________ Date_____________________

Updated February 2025