Welcome to the third thing in SWKLS Things 2020!   This month we’re going to be learning about KnowBe4. KnowBe4 is an online technology training platform that focuses on security and protecting yourself online. The Southwest Kansas Library System purchased it for our libraries at the beginning of 2020. It allows you to take training online and track your progress.

This lesson is worth 2 credit hours. After this lesson you will be able to:

  • Log in to KnowBe4.
  • Navigate your courses in KnowBe4.

You will have the added bonus of also learning about:

  • Protecting Yourself Online
  • COVID 19 Best Practices
  • Your Role: Internet Security and You
  • Social Engineering Red Flags
  • Internet Security When You Work From Home
  • Password Security

Exercises:  (Due May 31 , at 11:59 pm CDT)

Tools you will need:

  • A computer with a browser.
    • A tablet or other internet enabled device will also work for most of these activities, but a laptop or computer will probably be best.
  • An Internet connection.

Activity 1: (15-30 min)

  1. Email Bernardo (bgamboa @ or Steve (sandrews @ and let them know the following:
    1. You want to join in on SWKLS Thing 3 with KnowBe4
    2. A good phone number to reach you if they need to contact you.
  2. One of the SWKLS Tech Staff will email or call you back with instructions.

Activity 2: (30 – 60 min)

  1. Use the instructions emailed from the SWKLS staff and create a password for your KnowBe4 account if you haven’t already.
  2. Go to
  3. Click on Account Login
    KnowBe4 Account Login Image
  4. Log in.
  5. Once you’re logged in, click on your name in the upper right-hand corner and click on Launch Tour.
  6. Click on Show Me Around and get started!
    1. (you can also skip the tour if you like, but we highly recommend it.)
  7. You should be enrolled in 7 short courses.
  8. Complete all 7.
    1. You don’t have to do them all at once and can even stop in the middle of a course.
    2. KnowBe4 will save your place so you can pick up where you left off.

Activity 3: (10-15 min)

  1. Comment below answering the following questions:
    1. What did you learn?
    2. What was your favorite thing about this lesson?
    3. What do you like and not like about KnowBe4?
    4. Did you like doing learning things in this format?
    5. Are other topics or courses you’d like to complete in KnowBe4?
  2. Respond to one other person’s comment.
  3. Register for SWKLS Things 2020: Thing 3.

23 thoughts on “SWKLS Things 2020: Thing 3

  • April 2, 2020 at 2:07 pm

    I actually learned quite a bit of terminology I was either unfamiliar with or had limited knowledge of. It is scary to think about all the ways information can be hacked and obtained, but it feels empowering to know more about it. I liked how the information was presented in small chunks of time. The format worked for me. The information was presented succinctly and didn’t waste time with lots of unnecessary chatter. I wish the Danger Zone activity would have come toward the end, after the other modules taught more of the terms being used. Maybe it was meant to be a preview, but I would have rather used it as a quiz/review. However, I liked that I could go back and do the review multiple times to practice learning the terms. I am not aware of other topics I would like to complete.

    • April 2, 2020 at 2:19 pm


      Thanks for being the first person to go through our training! I reordered the modules so that Danger Zone is towards the end. Thank you for your feedback. We (or at least me) are still learning how KnowBe4 works.

    • April 15, 2020 at 11:53 am

      It can be scary on how easy it can be for information to be stolen, I liked how the information was in small chunks as well. It was easier to comprehend!

      • May 12, 2020 at 5:22 pm

        I agree, it’s a scary world nowadays. I’m second guessing a phone call I had this fall about a newspaper.

      • May 27, 2020 at 5:03 pm

        YES! Marki! I thought is was extremely scary!!! Loved the small chunks!!

  • April 15, 2020 at 11:50 am

    I liked the refresher on cybersecurity. I did learn more about VPN, which is something I may bring up to my husband since we do connect to public wifi often on our phones.
    I liked the build on information, and information was in small chunks, I could keep watching without feeling overwhelmed, I did not like how the danger zone was set up at the beginning of me taking the course, it did change order when I came back to it, so that helped a lot! I liked the format; it was easy to follow and had a goal and knew where I was in the course format. I would like to have more computer or cyber information available.

    • April 21, 2020 at 10:14 am

      Yes, the modules being in small chunks of information really appealed to me too.

  • April 21, 2020 at 10:19 am

    I learned a great deal more about the various security terminology. I had heard most of the words and had some information but had not really learned about them in depth. Also, my passwords are basically worthless and need to be changed.
    I felt these topics were worthwhile and would be of use to me at work and at home. I liked having the written text available on some of the modules. This format worked well for me since I could go back and stop in the middle of the module if I was interrupted. Also they were fairly short so I didn’t stress about finishing each one.
    I do plan to take some if not all of the other modules on the list Steve sent out earlier.

    • April 22, 2020 at 10:28 am

      I agree….my passwords are junk. I just have a hard time keeping track of all of them or a phrase. Hacking into my phone, my computer, or losing a USB drive I carry around and I’d be hosed. I was shocked by all the terminology and the variations to phishing, the tailgating, etc.

  • April 22, 2020 at 10:25 am

    1. A LOT…I didn’t know that hackers could create fake calendar invites, what a hash was, even fake WiFi access. In a lot of cases I need to “slow down” and look and also do a better job with my passwords.
    2. I liked the length of each course…it was a lot of new words (many which I still didn’t keep straight) and allowed me to think about it without getting overwhelmed.
    3. Even though I won, I was not very good at the Danger Zone. Also my account isn’t showing complete on the courses that are the same for Thing and Director’s Intro.
    4. I thought this was very well done.
    5. I don’t know what all they offer but I like that it introduced me to concepts I had never heard before…the hackers are getting more clever.

    • April 22, 2020 at 1:02 pm

      I loved the length of each course too!!!! It’s a great platform I think!

    • April 22, 2020 at 1:04 pm

      1. It’s scary all the things hackers try!
      3. We weren’t sure how KnowBe4 would handle the mulitple sessions. Now we know! We’ll go in and see if we can mark them as complete for you in the director’s training.
      4. Thanks for the rest of the feedback. We’re liking KnowBe4. It’s pretty slick.

  • April 22, 2020 at 1:01 pm

    I loved this learning platform. It was easy to understand, broken up in segments so that you could come back to an issue or question if needed. I learned a LOT! There were quite a few terms that I hadn’t heard, but made perfect sense when explained. Also – it was not only an eye opener for some situations, but a good reminder! Thank you for posting!

  • May 12, 2020 at 5:20 pm

    I learned quite a bit and was able to share the information with my 13 year old daughter. She struggles with being too trusting. Thank you for this opportunity.

    • May 14, 2020 at 2:25 pm

      Thanks for joining us Phoebe! I am glad you shared this with your daughter. I think we can all be a bit too trusting sometimes. It’s getting harder and harder these days to know who to trust.

  • May 20, 2020 at 3:21 pm

    1. I learned that there are many more ways of hackers to get info than I previously thought.
    2. I liked playing the game the most. It made it fun to learn new facts.
    3. I like how the information is short concise videos. They are flashy enough to keep my attention.
    4. Love the format!!
    5. Sure, I’m much more able to do these kinds of continuing education than to listen to an hours long webinar.

    • May 28, 2020 at 5:00 pm

      I liked the game as well, Amy. And, I also agree that this format is more manageable for me while doing my other duties.

  • May 27, 2020 at 10:19 am

    1. I learned that I am not nearly as secure as I would like to be.
    2. I enjoyed the game, although I didn’t do as well as I’d hoped. The terminology is too similar, and although I know how to handle the various forms of cyber attacks, I can’t tell you what they are called about half the time.
    3. The module with the Sparr0w dude was annoying. The rest of them were ok.
    4. This format is ok.
    5. I plan to do the rest of the Directors’ modules. And probably go back to the game and see if I can do better with the terminology

    • June 16, 2020 at 4:28 pm

      Makes you skeptical of almost every email you receive!!! Which I guess is the purpose of raising awareness!

  • May 27, 2020 at 5:08 pm

    1. I learned a lot and it was scary!!! I had no idea about the fake calendar events! Not heard of Smishing or Botnet! Wow! those fake profiles!!!
    2. I liked that it didn’t have to be all completed at once. I liked the shortness of each lesson!
    3. I can’t say any one thing that I liked…I disliked Sparrow! He was annoying and kept buffering! I didn’t like it that when I missed a question they didn’t tell me why my answer was wrong or what the correct answer was.
    4. Format was fine.
    5. Not sure what else they offer..after finishing my training I couldn’t figure out how to go look at other modules.

  • May 27, 2020 at 5:09 pm

    I agree, Sparrow was very annoying!! and he kept buffering!!!

  • May 28, 2020 at 4:55 pm

    I was surprised to learn that a hacker could get into a calendar and create a fake event. I personally don’t use calendars, but I know people who do and will talk to them about this. My favorite thing was the game. I beat the hacker to the computer! It is good to know that there is a program for people to learn about security, but at the same time I felt a bit uneasy knowing that a former hacker and an apparently current hacker are part of the training. They obviously know what they are talking about, but it still seems odd. The format was user friendly and easy to manage. I’m not sure about other topics, at this point.

  • June 16, 2020 at 4:25 pm

    I learned of a few new ways that hackers can access your information. Inserting calendar links was definitely an eye opener!
    I liked how short and broken up the lessons were. Would be in favor of future lessons in this format.
    I felt like there were a couple questions that they asked in the quizzes that they hadn’t covered in the lesson. One of the answers being password managers and if they mentioned it in the lesson then I missed it. But did know that answer due to our SWKLS training on LastPass! 😀


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