12/2 Things SWKLS 2019: Thing 3


Welcome to the third thing in 12 Things SWKLS 2019 This month we’re going to be learning about Eventbrite.comEventbrite.com is an online event registration tool. Our office uses it for our workshop and board meeting registrations.  Other places use it for special events such as conferences, concerts, conventions, etc.  We’re going to be exploring the registrant part of using Eventbrite to help you learn how you can manage and edit your future registrations.  

In this lesson you will learn:

  • How to manage your eventbrite.com account
  • How to search for and register for events
  • How to edit, manage, and cancel registrations.
  • How to View Past Tickets/Registrations

The activities for this lesson are due April 30 at 11:59 pm central time and are worth 2 credit hours.  Estimated work time:  1-2 hours.

If you would rather complete an alternate topic, please go to the alternate topic page and pick one from the list.  You are also welcome to choose past topics or topics from the first round of Things.

If you get stuck and need help, please don’t hesitate to ask.

Exercises:  (Due April 30, 2019 at 11:59 pm CDT)

Tools you will need:

  • A computer with a browser.
    • A tablet or other internet enabled device will also work for most of these activities.
  • A valid work email address or personal email address
    • We recommend registering for work related accounts with your work email address.
    • If you are registering for personal events such as concerts, meetings, etc we recommend signing up for another account with your personal email address.
  • An Internet connection.

Activity 1: Manage your Eventbrite Account (10-15 min)

  1. Go to www.eventbrite.com
  2. Click on Sign In in the upper right corner and log in with your eventbrite.com account.
    1. The log in page can be a bit confusing. You will enter your email address and then click on Get Started. If you have an existing account, it will ask for your password. If you’re new, it will ask you to create an account.
    2. If you don’t have an account create one by clicking on Get Started. (We recommend using your work email address.)
    3. Once you’re logged in, hover your mouse in the upper right hand corner.   Click on Account Settings.
      1.  In here you can change your name, email address, etc.
      2. Check over your account information and make sure it’s correct.
      3. If anything needs updated, update it and click on Save at the bottom of the screen.  
      4. Note:  You don’t need to add any address or billing information.  Most of our events are free.  If we do charge a fee, we don’t use Eventbrite to collect registration fees so you shouldn’t need billing or address information in most cases.  

Activity 2:  Search for and Register for Events  (10-15 min)

  1. Go to www.eventbrite.com
  2. Search for events in your town and surrounding area.
    1. Hint:  use the main search function in the middle of the opening page.  
  3. Register for anything that may interest you.  
  4. Use the search function to find “SWKLS Eventbrite Practice” in Dodge City.  
  5. Register for the event. 
    1. This is a fake, practice event I created for this lesson.   I added things like lunch options, etc just so we can practice.  
    2. We’ll use this registration in the Activity 3.  
  6. Once you register you should be taken to a screen similar to the one below. 
  7. I would recommend unchecking the State in the Loop option.  You’re also welcome to click on Follow to follow SWKLS events.

    1. Following an organizer will send you notifications when the organizer posts new events.  
    2. You can manage your Following settings under your account at the top of the page. 
  8. Once you register, you will also receive an email confirmation. From links in that email, you can also do various things such as manage your registration, follow organizers, etc.  
  9. Close Eventbrite.  

Activity 3:  Edit, Manage, and Cancel registrations. (10-15 min)

  1.  Go to www.eventbrite.com and log in if you aren’t already.  
  2.  From the user menu click on Tickets.  (this is where your registrations will show up.)
  3. Click on SWKLS Eventbrite Practice in your list of events to edit it.  
  4. Click on edit. 
  5.  Pretend your plans changed or you made a mistake and need to change some of your order such as your lunch preferences, library, etc.  When you’re done, click on Save.  
    1. In the future you can use this option to edit your registrations if you make a mistake when registering for an event, your name changes, your plans change, etc.
    2. Note:  Some organizers may not allow you to edit your registration, but we usually leave this option on.  If you are not able to edit your registration and need it changed or cancelled, you will need to contact the event organizer. 
  6. Close Eventbrite and then go back in and find your ticket for the SWKLS Eventbrite Practice.  (you can do this eventbrite.com or through the registration email you received.)
  7. Cancel your registration for SWKLS Eventbrite Practice.  

Activity 4:  View Past Tickets (Registrations) (10-15 min)

  1.  Go back to www.eventbrite.com and sign in.  
  2. Go back to your tickets.  
  3.   If you scroll down a bit, you should see a link for “See past tickets”
  4. In this list you should be able to see your list of past events.  This could come in handy when looking for information from a past event or to double-check and see what SWKLS events you have attended.  If you click on the SWKLS events you can also drill down and see how many CE hours are affiliated with each.  

Activity 5:  Wrap-up

  1.  Post a comment below answering the following:
    1. What did you learn?
    2. What do you like and dislike about Eventbrite?  
    3. How do you see this helping you in the future?
  2. Reply to at least one other person’s comment below.
  3. Register for 12/2 Thing 3.  


48 thoughts on “12/2 Things SWKLS 2019: Thing 3”

  1. Millie Dearden

    Eventbrite is easy to use! I do have a question… why isn’t my registration for the April 18th workshop showing up? When I go to the workshop, it shows I am registered but in my account under tickets, the only one showing up is the practice one.
    It’s fun to look at all the events in my area! I think I might have to do one or two 🙂
    It’s a great way to find events and register for them!

    1. Hey Millie,

      I went and looked at your registration for April 18th and it looks like you registered through Facebook. I never thought about it, but Eventbrite handles those registrations differently. It takes your email address from your Facebook account and registers you with that one instead. So, it won’t show up under your other account. To help with this in the future, there is a place when you’re checking out where you can change your email address (see this picture). If you change your email address to the email address you usually use on Eventbrite it should link it to your account. If you’d like, I can go in and edit your registration so it’s linked to your work email address instead and that should fix it. Let me know, and I’ll change it. I am so glad you asked this question! I never thought about this and I am sure others have had the same issue.

      1. WOW! I never even gave that a thought!!! If you would fix that it would be awesome!! Leave it to me to find something we hadn’t figured out!! LOL!!! THANKS! Janelle!!

        1. Audrey Flowers

          Hey, Millie! Someone has to find the bugs on things, your turn this time! That’s one thing about these 12 things I like, with so many of us doing them the obscure little bugs are brought to the front and we learn even more!

    2. Also ran into that problem, I must have used Facebook login for past registrations. I tried to go in and change the email to my work email and it claims there’s already an account for it….. Great! Another password to find….

    3. I agree with Millie it is easy to use. However, I’m wondering if you remembered to “Cancel” your registration for the SWKLS Eventbrite Practice, because at the time I did mine your name was still showing up?? ; )

  2. Sara McFarland

    I hadn’t explored all the options available. It’s nice to know that you can look back at what you’ve attended.

    1. That was a really cool feature to learn about! The System is great at tracking, but sometimes it would be very handy to just get on and look. I really thought that was great.

  3. Eventbrite is super easy to use, just not many in our area have ventured out to use it for registration!
    I disliked that it wouldn’t link your facebook and email account together so you can’t see the past events you’ve signed up for. I might consider using it for registration for our library events…. Don’t know how on board our patrons would be….

    1. Suzie,

      It links via email address, so if you register via Facebook and change it to the same email address you usually use for your account, it should link it. At least it did for me. My Facebook account is setup with a personal email address, but I registered for an event and changed it to my work email address. Once I did that, it linked them. If this isn’t working for you, let me know. I tried it out to test it… but I may be missing something.

    2. Jessica Collins

      I agree Suzie! I think it is an easy tool to use and hopefully it gets out there to our local community’s more.

  4. Since we’ve used Eventbrite to register for SWKLS events this was a fairly easy lesson, once I remembered my password. I then added it to my Last Pass vault 🙂 !
    I learned that I could go in and edit my account information and found out I was registered as “Greeley County Library” instead of me personally so I updated that information. I wasn’t able to locate any local events specific to Greeley County but saw numerous Garden City events, and even a few from Colorado. I am curious if this is something we could promote to our Community Development Office that they could use to advertise local events.?.? I can see how it would have come in handy for our “Instant Pot Class” to get a head count on participants. One thing I liked was the option to check past tickets and see when events were and the CE credits. One thing I didn’t like was that the “back button” always took me all the way back and I’d have to click past tickets each time to view the individual event’s credit hours instead of jsut scrolling to the next one.

    1. Diana,

      Your Community Development Center could definitely use this. As an organizer, it’s a bit weird to wrap your head around at first, but it’s not too bad! They also have two account options that are free. You can point them to this site, to learn more: https://www.eventbrite.com/organizer/pricing. We are signed up as a Professional Account. With the Professional account you can do a bit more. If we were to accept payments we would have to pay a processing fee, which is part of why we don’t process payments through the site.

    2. I saw the events listed in Garden City, as well. I might have to check them out. I lived in Colorado before coming to Kansas and was happy to see the events listed there. I just might have to call up a friend or two (in Colorado) and see if we can catch up at one of these events.

    3. Cimarron’s Community Development could certainly benefit from using Eventbrite! I’ll have to pass this information on!

    4. What an awesome idea to promote to other organizations in the community! I am thinking we could use it for a number of annual events the community holds. I’d like to try it out with a library event. Maybe I need to do a lunch and learn with community event organizers to get everyone on board to use it!

  5. Audrey Flowers

    I liked that the site is easy to use. I learned that you can go back and see what you registered for and even go as far as getting CE hours! I can see using this for our movie nights to keep the numbers down. Not because I want to, but because there just isn’t a lot of room in the room we use to view them! I haven’t publicized them extensively for this reason. It would also be nice for other programs we offer so we can have an idea of how many are coming to have enough supplies, etc.

  6. I like how easy Eventbrite is to use, I learned how to edit and cancel my registrations. Eventbrite would definitely be helpful when needing a headcount for big events.

    1. Ginger Gibson

      I did like that part about being able to edit & cancel registrations too. I’ve signed up for SWKLS workshops before but didn’t know I could cancel if I needed to.

  7. Ginger Gibson

    1. I learned how to check my current & past tickets.
    2. I like that it’s fairly easy to use. I like being able to check past events I attended. I haven’t set up any events yet so don’t know about using it that way.
    3. It provides an alternative to setting up a Facebook event. If we branch out into other types of social media Eventbrite might be an easier way to share an event to more platforms.

    1. I never thought about using it for sharing our libraries events, but that might be a option. I am just not sure if our patrons know about eventbright. Food for thought!

  8. It’s fun to go see events happening out of town, especially when you’re planning to leave for the weekend and need ideas. I enjoyed going back to see the events I have registered for. It’s fairly simple to use, so that’s a plus.

  9. That was fun! I learned how to cancel or change something if I need to and I didn’t know I could do that. I like the ease of using this program and it keeps track of my events for me. Thank you!

    1. I like this for keeping me reminded of what and where I’m supposed to be. I also liked looking in different area to see what is going on, There are a lot of neat things happening around our area, and I thought Eventbrite was only for registering for SWKLS programs. Live and learn! Thanks Janelle.

      1. Stephanie Sonday

        I agree! A reminder is a must for me. There are always so many great things going on in our area that I would like to attend but, maybe eventbrite is the answer!

  10. 1 . I learned how to navigate eventbrite better. I always just login, register for my event, and get out. It was nice to take a little time and find out what’s there.
    2. I think eventbrite’s great and easy to use. I love that we can check out our current and past tickets and look at CE hours. I also like that we can edit and cancel if we need to.
    Thank you Janelle this was a great Thing!!

  11. Jessica Collins

    1. I learned how to work through eventbrite a lot better. As stated above I did like others did and just registered and then exited.
    2. I like now knowing how to go in and cancel a registration or change it if need be. Dislike? I didn’t find anything to dislike about it.
    3. I see this helping me in the future by knowing now that I can follow SWKLS! I never knew that, so now I wont miss out on a thing. 🙂

  12. 1.) I hadn’t realized how extensive Evenbrite is with events. I figured it was strictly for inter-office business use. But, it covers such a variety of events on the community and individual interest levels, as well.
    2.) I did seem to have a little issue with signing in. As I began to type my email address there was the drop down which showed the full address. But, when I clicked on it I received the message that the address was incorrect. I tried this 3 times and each time the message came up. So, I just typed the entire address and it was accepted. Other than that I had no problems. I do like that you can cancel a registration. I had to cancel a couple of times last year and did not know about this option, so I had called Janelle to cancel for me.

    3.) Now, hopefully I won’t have to bother her if this situation comes up, in the future.

    1. Stacey Strickland

      I also thought it was interesting that Eventbrite can be used for community events instead of just offices!

  13. What did you learn? I was surprised to see the number of commercial events listed.
    What do you like and dislike about Eventbrite? I liked that the number of events is rather impressive. I disliked that the event choices for some parts of Kansas are minimal, but that did not surprise me me.
    How do you see this helping you in the future? I most like the ability to track SWKLS events and registrations. One on occasion I bought merchandise through an offering on Eventbrite, but otherwise I have only used it for work purposes. I am contemplating using it for sign-ups and registrations at some time in the future.

  14. Socorro Michelle Lopez

    1.I learned that Eventbrite is super easy to use and it comes in handy. I browsed through a couple of the events happening near me and its interesting to see all that I was going to miss out on! There are so many fun events going on around me that I hadn’t even heard about until now.
    2. I liked how easy they made it to make an edit on an event you had registered for. The layout of the website also makes it super easy to use.
    3. I can see this helping me find events near me that I would be missing out on. It can also help us at the library to get a head count when we have events requiring our knowledge of attendance.

  15. This was a great lesson, I learned about the edit button which is helpful, and I guess I didn’t know you could look at so many different places to find things going on. This will be the place to go, to see what is happening in the area.
    I like all of the features of Eventbrite, it is very user friendly. I can’t think of anything I don’t like yet!
    This will be very helpful in the future by keeping me reminded about the things I sign up for, Yes I do tend to forget sometimes. But also it would be a great what for sign up for events at the library. Does any one use this for Summer Reading program sign up?

  16. Now I understand how you create an event using Eventbrite. Till now, I didn’t know you could edit your registration and how to cancel an event. Thanks for the lesson. I like using Eventbrite for events and now I like it even more……

  17. What did you learn? I’ve never looked into Eventbrite other than registering for SWKLS day! I was surprised to see how many other businesses out there use it! I like how easy it is to sign up for events, very user friendly! I think this would be a great way to do sign up’s for summer reading, library programs…?

  18. Stephanie Sonday

    What I learned was how to use eventbright more effectly and easily. I liked that you could look back at what events you have completed and events coming up. I can see this being helpful in the future for events of all kinds! For those that have multipule things going on all the time this will be a great way to keep track of who, when, where , and why.

  19. Stacey Strickland

    What did you learn?
    I was excited to learn that I can check how many CE hours each class was worth.
    What do you like and dislike about Eventbrite?
    I don’t dislike anything about Eventbrite, so far. I think it is great that Eventbrite allows SWKLS staff to easily schedule and manage all the fantastic events they plan for us! I also like that the events can be shared to Facebook, because if I don’t see it on the listserv, I can catch it in my feed.
    How do you see this helping you in the future?
    There were ZERO events on Eventbrite in my area. I don’t see this changing any time soon, as I feel like Southwest Kansas can be a little behind in technological times. It’s nice to know it is there and easy to use.

    1. Laurie Crawford

      I agree with you about Southwest Kansas being a little slow to catch up. I know there are many events happening around the area that could definitely utilize Eventbrite.

    2. I am also a bit disappointed in how many events were around Dodge City, too. However, I noticed Garden City Arts and several other people in Garden City are using it which is good to see!

      1. What did you learn? I guess I really didn’t know about editing any of the information.
        What do you like and dislike about Eventbrite? I always felt that Eventbrite is so easy to use. So far I haven’t found anything I don’t like. I also liked the fact that you could look at past events. It also was helpful in knowing what classes I had or needed to get done for 12 Things.
        How do you see this helping you in the future? This could be used for any event held at the library. Just getting people trained to use Eventbrite would be the issue.

  20. Laurie Crawford

    I definitely didn’t realize how much was posted on eventbrite. Very cool! I learned that the CE credits were posted for the classes we took and that is great, because I don’t always think of that when I’m taking a class. I really like being able to view various things happening throughout the state. I don’t know that there is anything I dislike.
    I hope various events in the area will be posted in eventbrite in the future.

  21. 1. I learned that Joyce’s information was still in my email account (made sense). I reset the password and updated information. I did not realize how many different entities are using it; found some things I might start looking for personally.

    2. I like how easy it is navigate the system; especially finding tickets and editing them (also didn’t know that). However, I personally didn’t like how the search features don’t reset automatically (like location).

    3. I’d like to try this for our class reunion next month. It’s also nice to know I can change registration information/cancel even without having to contact the system office.

  22. Since I am doing this one late I will just put my two cents in about everbrite in General. In a way I feel like it is a little bit unneeded. The “Walmart” of the internet is Facebook. Since most people are using Facebook, eventbrite seems a little repetitive. On the other hand, Eventbrite is nice because you are actually searching for events, not locations or businesses. This makes finding an actual event so much handier. Also, it is alot more effective if you were needing to keep track of attendance to conferences in a more ordered and informed way. I dont know if our library will necessarily use eventbrite. (trying to get people trained to look at eventbrite, instead of facebook would be a challenge).

    1. Caleb,

      I missed your comment earlier. I totally get where you’re coming from, but I’d like to add a few points. One bonus about Eventbrite is that you can buy or sell tickets and that’s not something you can do through Facebook. Also, not everyone is on Facebook. Eventbrite also lets you personalize what information you can collect from participants which is another added bonus.

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